Terms and Conditions
This page outlines the rules that apply when using Pandido services. Players in Australia should review these provisions before registering an account or making deposits. Understanding the conditions helps avoid confusion regarding bonuses, withdrawals, and account management. The platform operates under Tobique Gaming Commission license number 0000071, which sets the regulatory framework for all operations.
General Account Rules
Every player must be at least 18 years old to create an account. Registration requires accurate personal information including a valid email address, country of residence, and preferred currency such as AUD. Each individual may hold only one account. Creating multiple accounts can result in closure and forfeiture of funds.
The platform supports several currencies including AUD, EUR, USD, CAD, NZD, and various cryptocurrencies like Bitcoin, Ethereum, and USDT. Players from cities such as Sydney, Melbourne, Brisbane, and Perth can access the site through mobile browsers without needing a dedicated app.
Deposits and Withdrawals
Minimum deposit requirements vary by payment method. For most options, the general minimum sits at AU$15, while the main welcome bonus requires AU$30. Accepted methods include Visa, Mastercard, Neosurf, MiFinity, and cryptocurrency options.
Withdrawals follow specific processing times. Card payments take 1-3 banking days. Bank transfers require 3-5 banking days. Crypto withdrawals are listed as instant after approval. The minimum withdrawal amount starts at AU$15 for most methods, with Bitcoin requiring AU$100.
KYC verification must be completed before processing withdrawal requests. Standard documents include passport, driver licence, utility bill, and proof of payment method. Processing typically takes 24-48 hours, though extended checks may require up to 10 days.
Bonus Conditions
The casino welcome offer provides 100% up to AU$750 plus 200 free spins and 1 Bonus Crab credit. Wagering requirements stand at deposit plus bonus x35 for the match portion. Free spin winnings carry x40 wagering. The maximum bet while wagering bonus funds is AU$7.50.
Bonus validity extends to 10 days from activation. Free spins are credited at 20 per day over 10 days. Deposits made through Neteller and Skrill do not qualify for the welcome bonus. Players should check the Pandido official site for current promotion details.
- Activate bonus in My Bonuses section
- Make qualifying deposit of AU$30 or more
- Complete wagering within 10 days
- Withdraw winnings after meeting requirements
Wagering Requirements Summary
Casino welcome bonus: deposit plus bonus x35 and free spin winnings x40. Sport welcome bonus: deposit plus bonus x6. Sports reloads: deposit plus bonus x8. Weekly cashback and live cashback: x1. Sports cashback: x3.
Restricted Activities
Certain actions may result in account suspension or closure. These include providing false information, using automated betting software, exploiting technical errors, and engaging in fraudulent payment activities. The platform reserves the right to void bets and bonuses if terms are breached.
Players from the United States, United Kingdom, France, and Netherlands face restrictions. Additional territories may be blocked based on regulatory requirements.
Intellectual Property
All content on the platform remains the property of the operator or licensed providers. Games from studios like Pragmatic Play, Hacksaw Gaming, and Evolution are provided under separate licensing arrangements. Copying or reproducing platform content without permission is prohibited.
Account Closure
Players may request account closure through live chat or email at support@pandido.com. The Pandido contact us page provides additional support options. Any remaining balance should be withdrawn before closure requests. Accounts inactive for extended periods may be subject to administrative fees as outlined in the full terms.
Dispute Resolution
Complaints should first be directed to customer support. Response times for email inquiries are estimated within 24 hours. Live chat operates 24/7 with responses typically within minutes. If disputes remain unresolved, players may escalate matters through the licensing authority.
Amendments
The operator reserves the right to modify these conditions. Material changes affecting player rights will be communicated through registered email addresses. Continued use of services after notification constitutes acceptance of updated terms.
Players are encouraged to review this page periodically. For detailed information about data handling practices, refer to the privacy policy section.